Refund Policy of Barracuda Moto Australia

Australian Motorcycle Enterprises Pty Ltd, trading as Barracuda Moto Australia is committed to your satisfaction! If you receive any defective products they will be handled under section 1. Warranty and Return - Defective Products of this policy, the details of which can be read below. Returns and refunds of non-defective products will be handled according to our section 2. Non-Defective Product Return of this policy.

1. WARRANTY and RETURN – DEFECTIVE PRODUCTS

The Seller, Australian Motorcycle Enterprises Pty Ltd, trading as Barracuda Moto Australia undertakes to guarantee the products sold to the direct transactional Customers of  Barracuda Moto Australia for a maximum period of twenty-four (24) months, starting from the date of final customer’s purchase. All secondary customers of these products and parts must submit warranty claims with their direct suppliers.

The warranty right will be recognized only by showing the relevant proof of purchase: invoice or purchase receipt.

CASES OF EXCLUSION FROM THE WARRANTY AND RETURN: All damages or defects caused by external effects such as electric shocks, lightning, natural disasters, wear and tear, corrosion , intervention on the product of third parties or of the customer itself, non-observance of operating instructions indicated by the manufacturer are excluded from the warranty , incorrect use or incorrect installation, tampering. Some of the products offered have a purely specific use, the Seller will not be liable for the warranty in the event of non-compliant use or incorrect installation. Software repairs are excluded from any warranty claims.
ATTENTION: the guarantee for electric / electronic devices (such as indicators) will be valid only if their installation has been carried out correctly according to the instructions provided on www.barracudamoto.com and only if installed with all the original BARRACUDA supplementary products (such as resistors, relays, cable adapters).

PROCEDURE:

1) The Buyer can exercise his warranty rights by contacting the Seller directly, preferably to the dedicated email [email protected]:

• If the defect of the product is not one of the cases of exclusion from the warranty (read above) , the customer will receive written authorization to return the product to the Barracuda Moto Australia site for a thorough technical check by the technical office. Any costs incurred for the return (shipping and any other) will be borne by the buyer and will be reimbursed only if the Seller's technical verification is successful and therefore only when the warranty claim is accepted. If it is already clear that the defect falls within the cases excluded from the guarantee, the request will not be taken into consideration.

No goods may be forwarded back to Barracuda Moto Australia without the prior written authorisation by the latter. Products returned without the Seller's prior approval are not accepted and will be sent back at the sender's expense. This authorisation does not imply any liability, whether direct or indirect, apparent or hidden of Barracuda Moto Australia and do not suspend in any event the payment owned by the Purchaser at the date they are due. The burden of proof of any manufacturing faults lies with the buyer.

2) The technical verification will be performed by the Seller after receipt of the goods at the latter's operational headquarters. This technical verification is designed to verify the validity of the Customer's warranty request. The Customer will be informed about the outcome of the technical verification by email:

• In case of acceptance of the warranty request, the customer will be informed by email and will make arrangements with the Technical Department of the Seller to receive the goods replaced under warranty;
• If, from the technical appraisal of the product, it should be deduced that the damage was caused by one of the effects listed in the warranty exclusion or other objective reasons, it will not be possible to recognize the warranty and therefore replace the product. The Customer undertakes to take back the unrepaired product and bear the costs of shipping or disposal costs. In no case can the Customer have the product repaired by another company at Barracuda Moto Australia's expense.

If the product could no longer be replaced, the Seller reserves the right to deliver a similar product to the customer in replacement of the one previously purchased or to credit it in the form of a voucher for the same value as the defected product in compensation of warranty claims. Through the repair or replacement of a product, the duration of the warranty is neither interrupted nor extended.

2. NON-DEFECTIVE PRODUCT RETURN

Exchange and return of non-defective products in accordance with the contract are not allowed and are possible only in exceptional cases and with the explicit and written consent of the Seller.

In the case of goods incorrectly sent by Barracuda Moto Australia, the collection of the goods incorrectly sent and the shipment of the correct product will be the latter's expense and risk.

The Buyer is obliged to check the completeness and accuracy of the product received and in the event of defects or shipping errors must notify the Seller in writing at the latest 2 days after delivery. Otherwise the shipped product is considered accepted.

The products must not be used, washed or damaged; therefore, they must be kept with normal diligence and returned intact, perfectly suitable for the use they are intended for and without any sign of wear or dirt, complete in all their parts, accompanied by all accessories and leaflets, with tags identifiers, labels and disposable seals, where present, still attached to the products and intact and not tampered with. In compliance with the provisions of art. 59.1; e) of the Consumer Code, the right of withdrawal is not exercisable in relation to the Products whose packaging has a seal that has been opened after delivery.

If the seller agrees to the return of a non-defective return there will be a 15% restocking fee, and the buyer is to cover the full cost to return the goods. A refund will be processed once Barracuda Moto Australia receives the returned parts and confirms no use or damage of the part.